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Hard drive arm failures are very common. When the hard drive arm fails, there is a very good chance that it will damage the hard drive platters.
When you hear the clicking noises from your hard drive which signal a hard drive arm failure, back up all necessary data immediately and power the system down as soon as possible.
If the hard drive platters have not been damaged, a data recovery specialist may still be able to recover data from a hard drive with a damaged hard drive arm.